Terms of service

Terms of Service
Effective Date: July 28, 2026
Welcome to Ryuta. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. By placing an order, you represent that you are at least the age of majority in your state or province of residence.
2. Shipping & Delivery
 Shipping Timelines: Ready-to-ship items are dispatched within 1–2 business days. Pre-order items require 15–20 days for production and processing.
 Tracking: You will receive tracking information via email or SMS once your order has been handed over to our courier partner.
 Address Accuracy: We are not responsible for non-delivery if the shipping address provided at checkout is incorrect or incomplete. The customer will be responsible for re-shipping fees if a package is returned to us.
3. No Refund & Cancellation Policy
 All Sales Final: Once an order is placed and payment is processed, it cannot be canceled, modified, or refunded.
 No Monetary Refunds: We strictly do not offer cash, bank, or gateway refunds under any circumstances.
4. Exchange Policy
We only offer exchanges under the following two scenarios:
 Sizing Issues: If the product does not fit, you may request an exchange for a different size of the exact same item, subject to stock availability. The customer is entirely responsible for all reverse shipping costs.
 Defective Products: If you receive a damaged or incorrect item, we will replace it at no extra cost.
5. Mandatory Unboxing Video Requirement
To protect both the customer and the brand against fraudulent claims, we strictly require a continuous, unedited unboxing video to process any claims regarding defects or missing items.
 The video must clearly show the completely sealed package (including the shipping label) and the entire, uninterrupted process of opening it.
 Failure to provide a valid unboxing video will result in the immediate rejection of the exchange claim.
6. Customer Support
All support queries, exchange requests, and inquiries must be directed to our official Instagram handle: @ryuta.studio_  Please allow 24–48 hours for a response.
7. Intellectual Property
All content on this site, including garment designs, custom graphics, product imagery, and text, is the sole property of Ryuta and may not be used, reproduced, or distributed without our express written consent.
8. Governing Law
These Terms of Service and any separate agreements for goods provided to you shall be governed by and construed in accordance with the laws of India