Refund policy

Refund & Exchange Policy
At Ryuta, we operate on a strict no-refund policy. However, we want to ensure you are satisfied with your purchase, so we offer exchanges under the specific conditions outlined below.
1. No Refunds
All sales are final. We do not offer monetary refunds for any purchases once an order has been placed and processed.
2. Size Exchanges
If you receive an item and find that it does not fit correctly:
 You may request an exchange for a different size of the same exact product, subject to stock availability.
 The item must be in its original, unworn, unwashed condition, and free from any signs of wear.
 Shipping Costs: Customers are responsible for all reverse shipping costs associated with sending the item back to us for a size exchange.
3. Defective or Damaged Products
We take quality control seriously. If you receive an item that is defective, damaged, or incorrect:
 Mandatory Requirement: To claim an exchange for a defective product, you must provide a clear, continuous, and unedited unboxing video starting from the completely sealed package showing the shipping label, straight through to the discovery of the defect.
 Without a valid unboxing video, we strictly cannot process an exchange for damages or missing items.
 Once the defect is verified, we will arrange for a replacement.
4. How to Initiate an Exchange
To start an exchange, you must contact us within 48 hours of your package being marked as delivered.
Please reach out via:
 Instagram DM: @ryuta.studio